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What is Ethnic Stripes’s Cancellation Policy?
You can cancel an order until it has not been packed in our Warehouse on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made
How do I return an item purchased on Ethnic Stripes?
Conveniently place your return request by sending us an email or call to our support team if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state. You can also use out Contact us page to do the same. Please select the appropriate category for speedy resolution
Important:
Please ensure that the product is in unused and original condition. Include everything from the package you’ve received including price tags, labels, original packing, freebies and accessories.
Hassle-free Returns:
We try our best to offer you a hassle-free returns experience.
- Returns including all replacement are done free of cost.
- In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.
- You will be reimbursed the return shipping charges against the original receipt.
- Replacement is subject to availability of stock. In case a Replacement is not available, alternative product will be suggested by us or full refund will be provided.
Exceptions:
There are certain scenarios where it is difficult for us to support returns.
- Return request is made outside the specified time frame.
- Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
- Defective/damaged products that are covered under the manufacturer’s warranty.
Product is damaged due to misuse or Incidental damage due to malfunctioning of product. - Specific categories like innerwear, lingerie, socks and clothing freebies.
- Any consumable item that has been used or installed.
- Products with tampered or missing serial numbers.
- Made-to-order / custom jewellery.
- Fragile items, hygiene related items.
Replacement
If you have received an item in a ‘Damaged’ or ‘Defective’ condition, or it is ‘Not as Described’ by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller’s policy when buying or before initiating a return for a replacement.
Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
How do I cancel an order?
You can cancel your order online before the product has been packed in our Warehouse on App/Website/M-site. Your entire order amount will be refunded. Unfortunately, an order cannot be cancelled once the item has been shipped to you.
In order to cancel an item in your order:
- Log into your Ethnic Stripes account and go to the ‘My Orders’ page
- Identify the order you want to cancel and click on the corresponding ‘Cancel Order’ link
- Upon Clicking the cancel button your cancellation request is created, we will check the status of the order.
- If the order has not been packed then we will confirm the cancellation status of which will be visible on your ” My Account Page”. A refund process will be initiated, detail of the same will be notified to you by email.
How long will it take to process my cancellation request?
Once you request the cancellation of your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
However, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Ethnic Stripes.We will notify you once the refund process has been initiated by email.
What are the modes of refund available after cancellation?
Once you have requested the cancellation of your order and seller has approved the same, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
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